Frequently Asked Questions

An Audiologist is a health care professional who is university trained to the Master’s degree or higher, and specializes in hearing-related communication disorders, including the physiology of speech and hearing organs, physics of sound, hearing loss, hearing loss prevention, aural rehabilitation, and treatment of hearing loss through the use of hearing aids.

In Canada, Audiologists will typically complete a four-year university undergraduate degree, followed by a two or three year Master’s (graduate) degree. The minimum educational requirement for an Audiologist to practice in Canada is a Master’s level degree. In addition, Audiologists are required to complete a full-time internship and pass a demanding national competency examination. In BC, an Audiologist must obtain the RAUD designation from the College of Speech and Hearing Health Professionals (CSHHPBC) to practice in this profession.

Registered Hearing Instrument Practitioners (RHIP) who are not Audiologists have training in hearing testing, hearing aid fitting and servicing. Their level of education can vary, but it normally includes a minimum of two years of college-level education (usually a correspondence diploma program) as well as courses in hearing testing and hearing aid dispensing and fitting.

Audiologists have a larger scope of practice. Audiologists can make a diagnosis identifying the anatomical cause of a patient’s hearing loss, Hearing Instrument Practitioners cannot. Many third parties that require a diagnosis of an individual’s hearing loss require that the testing be performed by an Audiologist, not a Hearing Instrument Practitioner.

Consumers are free to choose who they see for their hearing aid needs.

Yes, this is true—there are ‘chain’ hearing aid clinics that are actually owned by a hearing aid manufacturer. There are no provincial or federal regulations that govern whether this is ethical, so it is up to the consumer to determine if their hearing aid provider is looking out for their best interest.

Gordon Hearing Services is independently owned—that is, we are not owned by a hearing aid company so we can offer the latest hearing solutions from ALL the world’s top hearing aid manufacturers, not just one.

The skill and experience of the person prescribing, programming and ‘fitting’ the hearing aids is one of the biggest determining factors in the success of treating a hearing problem.  Jason is a university trained Audiologist with over 24 years experience. He has successfully fit thousands of hearing aids [from all manufacturers] on people of all ages.
The best equipment. Jason uses the latest equipment in the industry to personally program each patient’s hearing aids for optimal function and performance.

Selecting the correct hearing aid. Gordon Hearing is not owned by a hearing aid company, nor is it a franchisee. We offer the latest hearing solutions from ALL the world’s top hearing aid suppliers [not just one or two]. As an independent hearing clinic, Jason has the freedom to recommend hearing aids specifically to suit each patient’s unique needs.

You will be seen by Jason Gordon [the owner of the clinic], not by someone who is simply “punching the clock”. Jason has a vested interest in providing the best possible care and attention to you at every appointment.

Our prices are often lower than competitor “SALE” prices.  We offer a 100% price guarantee: we will match and beat any local competitor’s pricing on comparable hearing aid. Additionally, we offer interest free in house financing.

Your money stays in our community and supports the local economy.

We offer a 90 day trial period on all hearing aids dispensed at Gordon Hearing.  If you are not completely happy with your hearing aids you can exchange them or return them for full refund–there are no hidden administration charges.

We offer a 3 year repair warranty and for most manufacturers and a 3 year loss warranty.

We offer 3 years of free hearing aid batteries with the purchase of any hearing aid at Gordon Hearing.

We offer free maintenance and servicing (including hearing aid re-programming, hearing re-tests) for the life of all of our hearing aids.  We also do not charge for hearing aid accessories, such as wax guards and domes.

Gordon Hearing offers free, no-interest financing that we co-ordinate in our clinic.  We do not use a third party insurance company that charge outrageous interest rates once a term has expired.  Please inquire at our clinic for further details.